Frequenty Asked Questions Why choose Direct. Parts, specializes in procuring industrial parts. We have years of experience finding rare and obsolete equipment that our customers need in order to get back to business. What is Direct. Each part sold is extended a unique warranty based on what we are able to negotiate for you with our suppliers.
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Due to the age of some of our obsolete items, original packaging seals may be broken. Our sales team are happy to confirm the status of the packaging before purchase.
Peace of mind guaranteed! Refurbished Refurbished items are used but have been fully refurbished by our expert in-house engineers. This means that all of the key serviceable components have been replaced with high-quality new ones. The items are then cleaned, thoroughly tested and come with a full month warranty. Repair Get your faulty part repaired with our expert repair service. Our standard repair service offers great value for money while our express service is geared for customers in a breakdown situation.
During the repair process, our engineers will perform a full preventative maintenance service to ensure longevity. All of the key serviceable components are replaced with high-quality new ones and the items are then cleaned and thoroughly tested.
All repairs are backed by the same great month warranty we provide with new items! All other new components and parts supplied by us are sourced independently by our expert procurement team and are backed by our renowned comprehensive month warranty. We are not an authorized distributor, reseller or representative for any manufacturer listed on the website.
Parameter and program backup If possible we will back up the program and parameters from your faulty unit before proceeding with the repair. Full 2 year warranty For extra peace of mind, our industrial electronic repairs are backed by an all-inclusive 2 year warranty.
Full preventive maintenance service and testing As well as fixing the fault we also replace all serviceable components such as capacitors, fans and relays so that you can get the maximum lifespan out of your equipment.
Upfront prices The price you see is the price you pay. With no hidden charges or inspection fees, you can be sure of no hidden nasty surprises. Free return delivery to UK and Europe Whether you go ahead with the repair or not, we return your parts anywhere in the UK and Europe free of charge subject to size and weight restrictions.
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