Vishura The sufra did meet my goals, I did learn some of what I wanted to know, it was easy to read and easy to finish. The attractive cover made me pick it up and I turned it over to see the synopsis and the price. Please try again later. BPO Sutra, Literature 2. A Review There was story where a supervisor goes out of the way to help out an old lady who is unable to use her credit card.
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Sudhindra himself has worked in various BPOs for almost a decade and some of the stories are drawn from his own experiences. The stories are mostly one-two pagers and make for a light time pass read.
No deep insights or wit here. The stories mostly revolve around abusive clients,dumb A compendium of real life BPO stories compiled and edited by Sudhindra Mokhasi. The stories mostly revolve around abusive clients,dumb clients,the shady happenings in a call center,the affairs and sexual harassment cases,insensitive bosses and the works. Nothing jumps out at you out of the pages and sustains your attention for more than 20 minutes.
To be very fair, i did like a few stories in there.. There was story where a supervisor goes out of the way to help out an old lady who is unable to use her credit card. A week later the supervisor is surprised to see a package for her in the mail. She opens the package to find a box of chocolates and a cute letter from the old lady.
The old lady had taken the pains to figure out where the supervisor worked and had sent her the chocolates!.. Several stories revolved around BPO drivers and adventures of Agents while onsite.
There are lots of sleazy stories as well. Yeah,he works for a BPO. No,he doesnt take calls ;-!. BPO sutra also happens to be an online portal Bposutra. There are forums for people in the industry to interact with each other. There are also mentorship programs,job postings and gyan articles about how to get it on in the industry. The second volume is in the pipeline and the author is looking for more stories.
Do check the site for details. Overall,a lacklustre book. Good for reading in short bursts. Ideal for local travel!. Publisher: RUPA.
BPO-Sutra : True Stories from India's BPO and Call Centres